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<h1>FAQ</h1>

FAQ

Every innovation raises questions.

Here are our answers.

Select what you want to know more about:

General

What does Nexaro mean?

Nexaro is a neologism that reflects the core of our brand: Innovation, customer orientation, problem solving and reliability – because with our intelligent solutions we enable professionals all over the world to maximize their daily results.

Who or what is Nexaro?

Nexaro is an independent start-up company that develops, manufactures and markets products in Germany and abroad for professional use in the field of building cleaning, including digital products and accessories.

What is the relationship between Nexaro and Vorwerk Professional GmbH?

Nexaro is the brand name encompassing all products and is used in communication across all channels. We have been operating as Nexaro GmbH since August 2022, but until then our corporate name was Vorwerk Professional GmbH.

What is the relationship between Nexaro and the Vorwerk Group?

As an independent start-up, we are one of many companies within the Vorwerk Group.

Where is Nexaro based?

Nexaro is based in Wuppertal/Germany.

What are cobots?

The term cobot is a neologism formed from the terms collaboration and robot. However, while classic robots are basically supposed to do their tasks independently, cobots are developed from the outset for direct cooperation and division of labor between man and machine.

What are your customer references?

As we are still in the development phase, we cannot give any references at this point. But be sure: We are working closely with leading companies in the industry.

Nexaro NR 1500

What are the dimensions of the Nexaro NR 1500?

In centimeters: 34.3 × 34.3 × 17.5 – so about as large as six stacked pizza boxes.

How much does the cobot weigh?

Approximately 6.8 kg, as long as the large dust containers are still empty.

What is its maximum cleaning area?

A maximum of 800 square meters.

How fast does it clean?

The NR 1500 manages approx. 100 square meters per hour.

What is its mapping speed?

A maximum of 300 square meters per hour.

What is the volume of its dust container?

A spacious 1.4 liters./h>

What sensors does the cobot have?

It has numerous, very different sensors: one laser distance sensor (LDS), one bumper sensor, eight drop sensors, two magnetic field sensors, one wall-following sensor, incremental sensors, an inertial measurement unit (IMU) and more.

How far can the NR 1500 see?

The laser distance sensor (LDS) is able to detect surfaces at a distance of up to 5 meters.

Where is the Nexaro NR 1500 manufactured?

The device is developed in Wuppertal/Germany; designed in Germany, the USA and China, produced in China. Its blower motor, however, is from Vorwerk and is produced in Germany accordingly.

Who sets up the Nexaro NR 1500 – and how long does it take?

The Nexaro NR 1500 set up takes place via the Nexaro HUB and is restricted to the role profiles Admin, Object Manager and Manager. How long the initial installation takes depends on the characteristics of the cleaning object. However, the average speed when mapping a cleaning surface is about 300 square meters per hour.

How long is the average operating time – or when does it need to be recharged?

The maximum battery run time is 180 minutes. However, this depends on external factors such as the type of floor covering, the temperature and the selected cleaning mode.

How long is the average charging time?

The cobot is charged from 15% to 80% after just 110 minutes. From 15% to 95%, the charging process takes about 195 minutes.

How long does the battery last before it needs to be replaced?

The batteries are designed for durability. Under standard conditions, batteries still retain 80% of their capacity after two years of typical use.

What happens if the space changes slightly?

The cobot maps its surroundings during each cleaning run and compares them with the referenced cleaning map. Minor changes are detected and taken into account during navigation. No-go and cleaning zones remain and are also taken into account. After completion of a cleaning run, the created map can be used as a new referenced cleaning map – if the operator so desires.

How does the cobot work with mobile data – and with WiFi?

Each cobot is equipped with a 2G/4G-M2M mobile connection and connects to any 2G/4G network signal, regardless of the service provider. Once set up, the NR 1500 can also be operated without a network connection. However, a network connection is always required when the operator wishes to communicate with the device, for example, to update schedules or receive, create or update cleaning maps. Incidentally, in the event there is no 2G/4G signal, you can install a 2G/4G router on your local network.

Are door thresholds and similar obstacles a problem?

No. The terrain capability of the robot meets the permissible threshold values in a workplace environment in accordance with the German Workplace Ordinance (ArbStV).

Does the cobot clean the building even if the security system is activated?

The cleaning schedule, including start and end times, can be adapted by the operator to the individual needs of the building.

How does the system prevent the cobot from falling down?

The cobot is equipped with ground sensors that detect real-time critical changes in the surface.

What does the cobot do if the work is not done but the battery is flat?

The cobot has battery status control. When the battery runs out, it automatically returns to its charging station, recharges and continues the cleaning run at the point where it had to stop cleaning – until the cleaning job is finished or the end time of a planned cleaning run is reached.

Does it also run over night?

Yes. The cobot can work autonomously at any time and does not require any monitoring or lighting for its cleaning service.

Must the cobot always be connected to the network?

No. It can also be operated without a network connection once it has been set up. However, a network connection is always required when the operator wants to ensure that the configuration of the cobot is updated, for example, to update schedules or receive, create or update cleaning maps.

Can the same cobot clean several floors?

The NR 1500 can be used in several cleaning areas, even on several floors or in different buildings. However, the transfer from one cleaning area to the next requires human assistance, since the robot can neither walk stairs nor call elevators. Not yet anyway. In addition, the operator should keep the allocation of the cobots to the cleaning areas in the HUB up to date to ensure that, e.g., cleaning plans and no-go zones are complied with.

What is the noise level of the cobot?

It is a maximum of 72 decibels, which is the approximate volume of a running tap.

Why does the cobot sometimes move to the same area during mapping?

During mapping, the NR 1500 independently explores its environment using an AI mapping algorithm developed by Nexaro. In order to ensure maximum accuracy, certain areas are occasionally double-checked. One reason for this can be a qualitatively inadequate primary image caused by a change of the environment, e.g., by moving people.

How many fall sensors are installed?

The cobot is equipped with a total of eight drop sensors to ensure that abrupt surface changes, mostly steps, are detected in time.

Can I adjust the cobot’s cleaning performance?

Yes, you can choose between the “Performance”, “Balanced” and “Eco” cleaning modes. You can also choose between the “Gentle” (greater distance to objects) and “Normal” (normal distance to objects) navigation modes.

Does the cobot also have a wiping function?

The cobot was designed as a pure vacuum cleaner robot to ensure maximum flexibility with respect to possible application sites. It has no wiping function and can therefore be used on hard and carpeted floors.

What surfaces can be cleaned with the Nexaro NR 1500?

The Nexaro NR 1500 can be used on both hard and carpeted floors.

What happens if the cobot encounters glass doors or glass walls?

The laser distance sensor (LDS) of the NR 1500 may possibly miss glass doors or glass walls, but the NR 1500 detects transparent objects with its bumper at the latest and navigates accordingly.

Nexaro HUB

What is the Nexaro HUB?

The Nexaro HUB is a piece of software developed by Nexaro – an intuitively operated control center where all relevant information is collected together. This makes it simple to manage your entire fleet reliably and comprehensively – from the initial cobot set up to reporting on performed cleaning jobs.

How do I create a HUB company account?

This is very easy for you to set up. Just follow the instructions on nexaro.com.

How can my company employees access the HUB?

You can add your employees to the Nexaro HUB under the “Users” tab. Simply enter the user role and e-mail address to create a new profile. The person will then receive an e-mail that will allow them to complete their profile and to use the HUB from then on.

Why do I need the Nexaro HUB?

With the Nexaro HUB, you can configure the cleaning behavior of your cobots, monitor the status of your entire cobot fleet, assign cobots to employees – and provide them with all the information they need for their use.

Can I use the Nexaro HUB on my desktop PC?

Yes. The Nexaro HUB is a responsive web application that can be accessed from any PC, smartphone or tablet via a browser.

Can I use the Nexaro HUB if I am not connected to the Internet?

You can only use the Nexaro HUB if you are connected to the Internet. This ensures that you receive live data from your cobots and are always up to date.

How many cobots can I connect to the HUB?

There is no limit on the number of cobot connections with your account.

What kind of data is displayed in the cleaning report?

Based on time, customer and deployment area, the report provides information about the cleaning time, cleaning area and start and end time in various versions – so you can immediately see how you can make even better use of your cobots’ potential.

What user roles can I choose from?

You can choose between four roles: Admin, Cleaning Specialist, Object Management and Manager. Each of the roles possesses different rights to ensure that sensitive data can only be viewed by authorized people. This way, the HUB is kept as simple as possible for everyone – and does not unnecessarily distract anyone from their work.

Will I be notified when a cobot has finished a cleaning run?

The dashboard gives you the perfect overview: You can easily check which cobots are cleaning at the moment and which cobots are ready for their next task.

Will I need technical support to create the first map?

No. Once the cobot is connected, you must specify the location where the cobot is to be used for cleaning and then simply click the “Create map” button. The cobot explores the area entirely independently and creates the map. It does need a bit of help though: Make sure that the areas to be mapped are accessible. Also use magnetic strips to mark stairs and falling edges – and in the same way delineate the areas that are not to be mapped.

Can I create a route for the cobot?

Our cobot is designed to work without any help and without complicated set-up processes. As soon as you start it, either at the push of a button, in the Nexaro HUB or via the schedule, the cobot independently plans the cleaning route.

Is it possible to produce a schedule for cleaning?

Yes. The scheduling function allows you to manage cleaning behavior with complete flexibility. You can use cleaning zones and define different cleaning modes per zone. You can select the zones to be cleaned. And you can not only set the start time, but also the end time if you want to make sure that the cobot stops work at a certain time.

What is the customer area in the HUB used for?

Under the “Customers” tab, you can define the location where your cobots are to be used for cleaning at your customers. You can structure the location in four levels: Customer name, building name, floor name and cleaning area name.

Can anyone with a HUB user account start any cobot on the system at any time?

No. Your employees who gain access to the Nexaro HUB can only configure and control the cobot assigned to them. This way, we ensure that sensitive data can only be viewed by those who are authorized to do so – or in other words: Everyone gets the exact information they need for their work.

Can Nexaro access my HUB account information?

Data security is an important issue and the Nexaro solution is fully GDPR compliant.

Do I have to repeat the entire setup of the cobot if it fails and I have to replace it?

No. You can replace a cobot and the entire configuration will be retained.

What is the purpose of the cleaning zones?

The cleaning mode and cleaning interval can be separately set for each defined cleaning zone. The cleaning itself is then carried out according to the schedule, but can also be triggered manually.

How can I add a cobot to the customer account in the Nexaro HUB?

To do this, the user must open the “Cobot” tab and click on “Add cobot”. There are then two possibilities to choose from: “Add and connect” or “Add to inventory”. If the robot is physically on site and is to be connected to the HUB, the “Add and connect” option must be selected. Once the robot has been successfully linked to the HUB account, the device can then be added to a cleaning area and used for cleaning. If “Add to inventory” is selected, the robot is only created in the inventory list and cannot be used for cleaning.

What do the different status indications in the cobot list mean?

There are three status indications: “Ready to use”, “In operation” and “In inventory”. A cobot is ready to use if it has been successfully linked to the HUB account but has not yet been assigned to a cleaning area. This state is indicated by a yellow color. It can now be added to a cleaning area, which causes its state to be changed to “In operation”. The green color indicates that the cobot can now be used for cleaning. If a robot has been added to the HUB account via the “Add to inventory” button, it will appear in gray with the description “In inventory”. In this state, a robot can only be used for cleaning if it is linked to the HUB via the connect button and assigned to a cleaning area.

How can I remove a cobot from the HUB account?

If you have the admin role, then you can delete a cobot. Open the “Cobot” tab and navigate to the cobot in question. Go to the “Edit” button and then click “Delete”. The cobot is completely removed from the system – including all data such as, e.g., maps and schedules.

How can I see which cobot is being used where?

Open the “Cobot” tab and navigate to the cobot in question. Note that only cobots in the “In operation” state are assigned to a cleaning area. Under the deployment area you can see where the cobot is being used.

Why can I see the cobot in the cobot list but neither start it nor open the corresponding cleaning area?

A cobot can only be used by the personnel to whom it has been assigned. Open the “Cobot” tab and navigate to the cobot in question. Here you can see who is responsible for this cobot and who can operate it. If you want access to a cobot you have chosen, please contact the listed persons and have yourself assigned as responsible personnel.

How can I assign a cobot and customer to my personnel?

The user’s area of responsibility can be defined depending on the employee’s user role – cleaning specialist, object manager or manager: Managers can be allocated to customers and thus access all cobots that are deployed at those customers. In addition, they can assign a responsible object manager and cleaning specialist to the customer’s building. The object managers can be assigned to buildings and thus access all cobots that are used in the respective building. You can also assign the responsible cleaning personnel to these buildings. To add responsible personnel, the manager or object manager must navigate to the customer’s area and click “Manage” under the item “Responsible employees”.

How can I create a cleaning report?

To do this, open the “Reports” tab. Select “Create cleaning report”, a time period, and the customer for whom you want to create the cleaning report. This will then be sent to you by e-mail within a few minutes.

How can I quickly find the cobot in the cleaning area if it is not at the charging station?

Navigate to the cobot’s cleaning area and click the “Play sound” button. The cobot then sends an acoustic signal, which will allow you to locate it quickly. Alternatively, the last known position of the cobot on the map can be seen under “Cleaning results”.

How can I change the cleaning area of a cobot?

Navigate to the desired cleaning area and first remove the cobot from the current cleaning area by clicking on the three dots under “Cobot”. Then navigate to the new cleaning area and add the cobot by clicking on “Assign cobot”.

How can I record a new map for the cleaning area?

Navigate to the desired cleaning area. If a map already exists and you want to perform a new mapping of the total area, you can start the mapping by clicking on the three dots under “Map”.

How can I use a map created during cleaning as the main map for defining zones?

Navigate to the desired cleaning area and select the desired map under “Cleaning results”. By clicking on “Select map as main map”, the selected cleaning map is adopted. Then check the zones you have created and adjust them to the new map if necessary.

How can I view a cobot’s error messages?

Error messages can be viewed under the “Cobot” tab.

How can I see which people are responsible for a particular cobot?

Navigate to the desired cobot under the “Cobot” tab. You can see the responsible employees under “Responsible personnel”.  

Maintenance and accessories

Is there a list of consumables?

The three most important consumables are the main brush, filter and side brush.

How often do the wearing parts need to be changed? In a year, for example?

This depends in particular on the frequency of use and the nature of the cleaning surfaces. On average, we expect the filter, main brush and four side brushes to need changing every year. It is expected that the rollers will have to be replaced every two years, and the wheels every four years.

How is the dust container emptied?

There are two ways to empty the dust container: vacuum it directly or remove and empty the container. For a detailed description, please refer to the operating instructions – or take a look at the corresponding tutorial.

How often do I have to empty the dust container?

The interval for emptying the dust container depends on various parameters such as the cleaning plan, the cleaning area and the cleaning object. In an average office environment, emptying the dust container once per week is more than sufficient.

Where are the consumables and accessories for the Nexaro NR 1500 available?

The consumables and accessories can be purchased in the shop on the website, via distributors and wholesalers – or via our colleagues in key account management.

Can the Nexaro NR 1500 be cleaned? How often? How? Can tools and liquids be used?

The Nexaro NR 1500 can be cleaned with commercially available cleaning agents and chemicals. Cleaning should be carried out according to the description in the manual and according to the described cleaning intervals.

Which parts can be replaced without the need to call in a technician?

Main brush, side brush, filter, rollers, batteries and wheels can be replaced by trained personnel. Internal components and electronics (sensors, harnesses, PCBs) must be replaced by the Nexaro repair service.

Delivery and shipping

How long are the delivery times?

This depends on the destination: about 3-4 days within Germany, longer in other EU countries. Express shipment is also possible in selected markets. You can find detailed information here.

Is shipment tracking possible?

Shipment tracking is normally available, but depends on the provider. You can find detailed information here.

Is there an express shipping option?

Yes, for most destinations – but you need to pay extra. You can find detailed information here.

Repairs, service and warranty

Who do I contact if the Nexaro NR 1500 is not working?

In this case, you can contact our customer service on +49 202 564 7979 (Monday to Friday from 9:00 to 17:00). Or send an e-mail to info@nexaro.com; our customer and repair service will be happy to assist you.

Who will help me if part of the Nexaro NR 1500 is damaged in delivery or missing?

In this case, you can contact our customer service on +49 202 564 7979 (Monday to Friday from 9:00 to 17:00). Or send an e-mail to info@nexaro.com; our customer and repair service will be happy to assist you.

How long does a repair take?

Difficult to say, as this depends on the type of repair and the parts to be replaced. In any case, we do our best to get your NR 1500 ready for use as soon as possible.

Will I get a spare while my Nexaro NR 1500 is being repaired?

It is not possible to give a general answer to this. Please contact our customer and repair service, which is available for you from 9:00 to 17:00 from Monday to Friday: Call +49 202 564 7979 or send us an e-mail at info@nexaro.com. We will be happy to help you!

Where are the repair centers located?

We repair the equipment at a central repair site in Germany.

How can I dispose of batteries, fragrance sticks, packaging material, used filters and, if necessary, the cobot itself?

Please always observe your local laws! In general, used scent sticks and filters can be disposed of via the residual waste. If the packaging contains plastic elements, please dispose of them separately from the elements made of cardboard and card. Take empty batteries to a battery collection point as they, just like the cobot itself, must not be disposed of via household waste. Waste electrical and electronic equipment must be collected separately and returned to an approved collection or disposal point, e.g., a municipal collection point.

Is there a warranty?

We grant a statutory warranty of 12 months.

Can an additional warranty package be ordered?

We do not yet offer this at present.

Product demo and availability

Is it already possible to see the cobot live?

Yes, it is possible to get a limited but special product demonstration. Please contact our customer service on +49 202 564 7979 (Monday to Friday from 9:00 to 17:00), or write to us with the appropriate subject at info@nexaro.com; we will get back to you as soon as possible.

Is it possible to try out a test device for a longer period?

Yes. Towards the beginning of 2023 we will have a larger number of cobots that can be tested unattended. Please contact our customer service on +49 202 564 7979 (Monday to Friday from 9:00 to 17:00) or at info@nexaro.com so that we can inform you when the time comes.

When will the cobot be launched on the market – and when can I order it?

Pre-ordering will be possible from autumn 2022 – and we are expecting the first delivery to take place at the beginning of the 2nd quarter of 2023. We will provide further information as soon as possible.

Costs and financing

How much is the Nexaro NR 1500?

As we are still in the development phase, we do not yet have any binding information regarding this. As soon as the price is set, we will inform you – and if you really do not want to miss this, we recommend that you sign up for our newsletter.

How much is the Nexaro HUB?

As we are still in the development phase, we do not yet have any binding information regarding this. As soon as the price is set, we will inform you – and if you really do not want to miss this, we recommend that you sign up for our newsletter.

How can I buy the Nexaro NR 1500?

You will be able to buy our cobot through selected wholesalers, our key account sales team and our own online shop.

In which countries is the NR 1500 available?

For the market launch we are focusing on Germany, the Netherlands, Sweden, Finland, Denmark, Belgium, Luxembourg and Austria. Other markets are being planned, however, so that our cobot will be available to many customers as soon as possible.

What are the payment options?

We will offer the most important and common payment options for each distribution channel.

Can the Nexaro NR 1500 be leased?

We are currently reviewing this issue, but do not have any detailed or definitive information for you at this stage. As soon as we have firm information, this will be communicated on all channels. And to make absolutely sure you don’t miss this, you are welcome to subscribe to our newsletter.

Can the Nexaro NR 1500 be financed?

We are currently reviewing this issue, but do not have any detailed or definitive information for you at this stage. As soon as we have firm information, this will be communicated on all channels. And to make absolutely sure you don’t miss this, you are welcome to subscribe to our newsletter.

Can the Nexaro NR 1500 be purchased for private use?

No. The device is only intended for commercial use. Similarly, our shop on the website is only aimed at entrepreneurs according to Section 14 of the BGB, i.e., natural persons or corporate entities or partnerships having legal capacity, which in the concluding of a legal transaction are acting in the course of exercising their commercial or independent professional activity. We do not enter into contracts with consumers, Section 13 of the BGB.

Data security

How does Nexaro handle customer data?

The protection of personal data is an important concern for us and is implemented according to the very highest standards. This also includes the fact that our servers are located in Germany. For more information on how confidentially we treat your data, please read our data privacy policy.

What data does Nexaro collect about its customers?

You can find more information about this in our data privacy policy.

My company no longer wants to be contacted by Nexaro. What should I do?

You can easily unsubscribe from the Nexaro newsletter yourself: Simply click on the unsubscribe button at the end of the newsletter. In all other cases please contact our customer service.

How and where is my company’s data backed up?

Your data is very important to us – that is why we only back it up on servers in Germany. You can find out more about this by taking a look at our data privacy policy.

Is my company’s information safe at Nexaro or will it be passed on to third parties?

As a basic principle, we do not pass on any data to third parties. However, should this be necessary, e.g., for the purpose of payment processing, we will inform you immediately, in a fair and transparent way. You can find more information about this in our data privacy policy.

Sustainability

Do you only work with sustainable and legally compliant suppliers?

Nexaro works closely with long-standing suppliers and strictly observes the law on supply chain due diligence.

Where do the materials for the Nexaro NR 1500 come from?

The materials for our cobot are mostly sourced from Europe and Asia – from sustainable suppliers with whom we have been working for years.

What packaging materials are used?

Wherever possible, we use sustainable packaging materials, work with natural materials and conserve resources, for example, this is why our boxes contain as little printing as possible. At the same time, we make sure that our products reach you safely.

Is shipping CO2-neutral?

We work with different shipping service providers depending on the destination address, size and weight of the shipment. We ensure that our shipping is as CO2-neutral as possible, and we will offer this more in future.