FAQ

What does Nexaro mean?

Nexaro is a neologism that reflects the core of our brand: innovation, customer orientation, problem solving, and reliability. Because with our intelligent solutions, we enable professionals all over the world to optimize their daily results.

Who or what is Nexaro?

Nexaro is an independent start-up company that develops, manufactures, and markets products in Germany and abroad for professional use in the field of commercial cleaning, including digital products and accessories.

What is the relationship between Nexaro and Vorwerk Professional GmbH?

Nexaro is the brand name encompassing all products and is used in communication across all channels. We have been operating as Nexaro GmbH since August 2022. Previous to this, our corporate name was Vorwerk Professional GmbH.

What is the relationship between Nexaro and the Vorwerk Group?

Nexaro is an independent start-up and one of many companies within the Vorwerk Group.

Where is Nexaro based?

Nexaro is based in Wuppertal/Germany.

What are cobots?

Cobot is a neologism formed from the terms collaboration and robot. However, while classic robots are designed to carry out their tasks independently, cobots are conceived and developed for direct cooperation and division of labor between man and machine.

What customer references can you provide?

As we are still in the development phase, we aren’t yet able to provide customer references. But have no doubt: we are already working closely with leading companies in the industry.

What are the dimensions of the Nexaro robots?

Approximately 35 × 35 ×18 centimeters—or about as large as six stacked pizza boxes.

How much does the autonomous robot vacuum cleaner weigh?

Approximately 6.5 kilograms, as long as the large dust container is still empty.

What is its mapping speed?

NR 1500: Up to 300 square meters per hour. NR 1700: Up to 600 square meters per hour. You can find more information on mapping in our How-to-Video

What is the volume of its dust container?

A spacious 1.4 liters./h>

What sensors does the autonomous robot vacuum cleaner have?

It has numerous sensors of different types: one laser distance sensor (LDS), one bumper sensor, eight drop sensors, two magnetic field sensors, one wall-following sensor, incremental sensors, an inertial measurement unit (IMU), and more.

How far can the Nexaro NR 1500 "see"?

The laser distance sensor (LDS) is able to detect surfaces at a distance of up to 3 meters. And thanks to smart SLAM algorithms and sensor data fusion, the robot can also navigate in larger areas.

How valid is the performance data?

The performance data depends heavily on the environment (room geometry, furniture, obstacles, etc.), floor type, and selected cleaning mode. To achieve the maximum values, we recommend individually configuring each robot so that it can optimally perform its given task. With the help of your robot, map its cleaning area and set up no-go zones to mark off sensitive or complicated areas that it shouldn’t enter or work in. The cleaning mode and cleaning interval can be configured separately for each defined cleaning zone.

Where is the Nexaro NR 1500 & NR 1700 manufactured?

The Nexarr robots were designed by Nexaro in Wuppertal, Germany, and developed with support from Vorwerk Group teams in Europe and China. They are produced at a Vorwerk-owned plant in China. Their blower motor, a core component, is made at Vorwerk’s production plant in Wuppertal.

Who sets up the autonomous robots, and how long does it take?

The Nexaro NR 1500 & NR 1700 cleaning system setup is carried out via the Nexaro HUB and is restricted to the role profiles Admin, Supervisor, and Manager. How long the initial installation takes depends on the characteristics of the cleaning object. However, the maximum speed when mapping a cleaning surface is 300 square meters per hour. You can find more information on creating a Nexaro HUB account in our How-to-Video.

What is the average operating time —or when does it need to be recharged?

The maximum battery run time is 250 minutes. However, this depends on external factors such as the type of floor covering, the temperature, and the selected cleaning mode. If the battery is empty, the robot will recharge automatically and continue cleaning afterward. As a result, the effective operating time is “unlimited”. You can find more information about the charging station in our How-to-Video.

How long is the average charging time?

The autonomous robot vacuum cleaner charges from 15% to 85% in just 95 minutes. Charging from 15% to 95% takes about 120 minutes.

What is the lifetime of the battery?

The batteries are designed for durability. Under standard conditions, batteries still retain 80% of their capacity after two years of typical use.

What happens if the space is changed slightly?

The autonomous robot vacuum cleaner maps its surroundings during each cleaning run and compares them with the reference cleaning map. Minor changes are detected and taken into account during navigation. No-go and cleaning zones continue to be taken into account as previously defined. The map created after the completion of a cleaning run can be used as a new reference cleaning map if the operator so chooses.

How does the Nexaro NR 1500 work with mobile data?

Each robot is equipped with a 2G/LTE-M mobile connection enabling it to receive any 2G/LTE network signal, regardless of the service provider. Once set up, the Nexaro NR 1500 can also be operated without a network connection. However, a network connection is always required when the operator wishes to communicate with the device, for example to update schedules or receive, create, or update cleaning maps. We recommend locating the charger in a place with 2G/LTE coverage. If there is no 2G/LTE signal available, you can install a local 2G/LTE router. (Contact our support team or your telecommunications provider for assistance).

Are door thresholds and similar obstacles a problem?

No. The terrain capability of the robot meets the permissible threshold values in a workplace environment in accordance with the German Workplace Ordinance (ArbStättV).

Does the autonomous robot vacuum cleaner operate even if the building’s security system is activated?

The cleaning schedule, including start and end times, can be adapted by the operator to the individual needs of the building. You can find more information on creating a schedule in our How-to-Video.

How does the system prevent the autonomous robot vacuum cleaner from falling?

The Nexaro NR 1500 is equipped with a certified safety system. This utilizes, for example, multiple redundant ground sensors and separate, redundant safety microcontrollers that detect critical changes in the surface in real time.

What does the Nexaro NR 1500 do if the battery runs out before the work is finished?

The autonomous robot vacuum cleaner has battery management system. When the battery runs out, the Nexaro NR 1500 automatically returns to its charging station and recharges. It then resumes the cleaning run at the point where it stopped and continues until the cleaning job is finished or the end time of a planned cleaning run is reached.

Does the autonomous robot vacuum cleaner also run overnight?

Yes. The Nexaro NR 1500 can work autonomously at any time and requires no monitoring or lighting to perform its cleaning service.

Does the autonomous robot vacuum cleaner always have to be connected to the network?

No. Once it has been set up, it can also be operated without a network connection. However, a network connection is always required when the operator wants to ensure that the configuration of the robot is up to date, for example when updating schedules or receiving, creating, or updating cleaning maps.

Can the same robot clean several floors?

The Nexaro NR 1500 can be used in several cleaning areas, even on several floors or in different buildings. However, the transfer of the robot from one cleaning area to the next requires human assistance, since it can’t (yet) navigate stairs or use elevators. In addition, the operator should keep the allocation of the autonomous robot vacuum cleaners to the cleaning areas in the Nexaro HUB up to date to ensure that, for example, cleaning plans and no-go zones are adhered to.

What is the noise level of the autonomous robot vacuum cleaner?

In performance cleaning mode, the maximum emission sound pressure is 57 dB(A), while eco mode measures under 49 dB(A). This prevents the robot from disturbing those nearby. These sound pressure levels were measured in a laboratory under standardized conditions on carpet.

Why does the autonomous robot vacuum cleaner sometimes move to the same area during mapping?

During mapping, the Nexaro NR 1500 independently explores its environment using an AI mapping algorithm developed by Nexaro. In order to ensure maximum accuracy, certain areas are occasionally double-checked. One reason for this may be a qualitatively inferior primary image caused by a change in the environment, for example moving people.

How many drop sensors are installed in the Nexaro NR 1500?

The autonomous robot vacuum cleaner is equipped with a total of eight drop sensors to ensure that abrupt surface changes, primarily steps, are detected in time.

Can I adjust the autonomous robot vacuum cleaner’s cleaning mode?

Yes, you can choose between the cleaning modes “Performance,” “Balanced,” and “Eco”.

Do the Nexaro robots also have a wiping function?

The Nexaro NR 1500 and NR 1700 were designed as pure vacuum cleaner robots to ensure maximum flexibility with respect to possible application sites. It has no wiping function and can therefore be used on hard and carpeted floors.

What surfaces can be cleaned by the Nexaro NR 1500 & NR 1700?

The Nexaro NR 1500 & NR 1700 can be used on both hard and carpeted floors.

What happens if the autonomous robot vacuum cleaner encounters glass doors or glass walls?

The laser distance sensor (LDS) of the Nexaro NR 1500 may not detect some glass doors or glass walls. However, the robot detects any such transparent objects with its bumper sensor and navigates accordingly. Additionally, glass objects can be marked in the map using no-go zones to facilitate faster and smoother cleaning.

What are potential use cases?

There is a variety of potential use cases for the Nexaro NR 1500 & NR 1700, as it vacuums both carpets and hard floors. For example, it could be deployed for a scheduled cleaning of a 400-square-meter office area five nights a week, before the cleaning staff starts its shift.

Can the autonomous robot vacuum cleaner be used in all rooms and spaces, and under any conditions?

The Nexaro NR 1500 can operate under various conditions. If in doubt, please refer to the manual to ensure that your cleaning area meets the conditions for safe operation.

Can the autonomous robot vacuum cleaner be used to clean inside a workshop?

The autonomous robot vacuum cleaner is designed to clean carpets and hard floors in commercial and institutional environments such as offices, hotels, retail stores, or schools. It isn’t designed for use in industrial spaces like workshops, production areas, or warehouses.

Can an autonomous robot vacuum cleaner be charged at a second or third charging station in its working area?

This isn’t currently possible. Each cleaning area can only be equipped with one charging station.

How do I use magnetic strips?

Magnetic strips can be used to fence off areas that the Nexaro NR 1500 shouldn’t enter. The robot detects any magnetic strip it passes over and won’t enter the area beyond the strip. You may use magnetic strips to exclude certain areas from cleaning or to streamline your mapping process. Bear in mind that the location of a magnetic strip won’t be saved to the map! Nexaro recommends using magnetic strips when mapping a cleaning area that includes abrupt changes in the surface elevation (e.g., staircases). Place a 10 cm magnetic strip in front of an abrupt surface elevation change to prevent the robot from exploring the given area. Once the map is created, add a no-go zone to mark off the area where the surface elevation changes.

How far away can a cleaning area be from the docking station?

Starting from the position of the docking station, the robot can reach points within a radius of up to 32 meters. If the robot is positioned at the end of a hallway that allows it access to several rooms, it will be able to reach all cleaning areas within a radius of 32 meters from the docking station.

What does the red light ring do?

The red light ring indicates the current operating status of the robot. When the robot is cleaning, the light ring pulsates. In the event of an error, the light ring will start flashing; this indicates that interaction with the user is required. Upon receiving the robot, the light ring will pulsate continuously to indicate that it is not yet connected to a Nexaro HUB account.

Why is there an unusual sound before the robot starts?

The robot carries out a self-check of any safety-related components each time before starting. These include the crash sensors as well as the brakes on the wheel drives. Checking the brakes involves an audible sound.

Can I clean different floors using the same robot and docking station?

Yes. For zone-based cleaning, you must place the docking station in the same position on each floor. We recommend using several docking stations and simply moving the robot from one area to another.

Does the robot work at the same speed in all cleaning modes?

Yes. The robot adjusts the speed of the brush and fan depending on the cleaning mode.

What happens if the robot is stolen and what should I do?

If your robot is stolen, simply contact our customer service. We will immediately block your robot against unauthorized use and ensure your device and data remain secure.

Can the robot also be started by pressing the start/stop button?

Thanks to the Drop & Go function, the Nexaro NR 1500 can also be used without the need for a docking station, internet connection or map of the premises. This practical feature makes it a very flexible cleaning assistant when it comes to cleaning individual rooms. After cleaning, the robot vacuum cleaner automatically returns to the starting position and is ready for the next task. You'll find everything you need to know here. Important information regarding the Drop & Go function: Before starting, the start button must be activated once in the Nexaro HUB under robot settings. If launching the robot from the docking station by pushing the button, the robot will take into account any no-go zones as long as a map of the premises has been created in advance.

HOW DO I ENSURE THAT THE DUST BIN COVER IS PROPERLY CLOSED AND DOES NOT OPEN DURING THE ROBOT'S OPERATION?

You can open and close the dust bin cover by hand or foot, by pressing the area marked with PUSH until it clicks securely. This ensures a safe closure of the cover, preventing it from opening during the robot's operation.

What functions do the different cleaning modes have?

Eco Mode: Ideal for maintaining cleanliness in less dirty areas with a focus on quiet operation and long runtime. It offers efficient cleaning with a low noise level and can run for up to 250 minutes. Perfect for daily, efficient cleaning without disruption. Balanced Mode: Provides strong cleaning power with the blower running at full speed like Performance mode, but with a reduced brush speed for slightly longer operation. Offers a good balance between power and runtime, making it suitable for moderately dirty areas with up to 110 minutes of cleaning time. Performance Mode: Delivers the maximum cleaning power with both brush and blower running at full speed, making it ideal for heavily soiled areas. It offers the most thorough cleaning but with a shorter runtime of up to 105 minutes. Choose this mode when you need deep, intensive cleaning.

What network technologies do Nexaro robots support?

Nexaro robots support LTE-M (Cat-M1) and 2G.

How can Nexaro robots maintain good network connectivity as 2G is being disabled in Europe?

Nexaro robots primarily use LTE-M (Cat-M1), which offers better coverage and reliability. While 2G serves as a fallback, it is gradually being phased out. At the same time, LTE-M networks are expanding, ensuring long-term connectivity and improved performance for Nexaro robots.

What is the Nexaro HUB?

The Nexaro HUB is a software application developed by Nexaro—an intuitively operated control center in which all relevant information is gathered. This makes it simple to manage your entire fleet reliably and comprehensively, from initially setting up the autonomous robot vacuum cleaner to reporting on the cleaning jobs it performs.

How do I create a Nexaro HUB company account?

This is very easy for you to set up. Just follow the instructions at nexaro.com. You can find more information about creating a Nexaro HUB account in our How-to-Video.

How can my company employees access the Nexaro HUB?

You can add your employees to the Nexaro HUB under the “Users” tab. Simply enter the corresponding user role and email address to create a new profile. The employee will then receive an email allowing them to complete their profile and immediately begin using the HUB.

Why do I need the Nexaro HUB?

With the Nexaro HUB, you can configure the cleaning behavior of your autonomous robot vacuum cleaners, monitor the status of your entire fleet, assign robots to your employees, and provide your employees with all the information they need in order to use them.

Can I use the Nexaro HUB on my desktop PC?

Yes. The Nexaro HUB is a responsive web application that can be accessed from any PC, smartphone, or tablet via a browser.

Can I use the Nexaro HUB when I’m not connected to the Internet?

You can only use the Nexaro HUB when you are connected to the Internet. This ensures that you receive live data from your autonomous robot vacuum cleaner and are always up to date.

How many autonomous robot vacuum cleaners can I connect to the Nexaro HUB?

There is no limit to the number of autonomous robot vacuum cleaners you may connect with your account.

What kind of data is displayed in the cleaning report?

Based on the time, the customer, and the deployment area, the report provides information about the cleaning time, the cleaning area, and the start and end times. It displays this data in various forms—so that you can immediately see how you can make even better use of your robots’ potential.

What user roles can I choose from?

You can choose between four roles: Admin, Cleaning Staff, Supervisor, and Manager. Each of the roles is accorded different rights in order to ensure that sensitive data can only be viewed by authorized persons. This way, the Nexaro HUB is kept as simple as possible for everyone involved—and doesn’t unnecessarily distract anyone from their work.

Will I be notified when an autonomous robot vacuum cleaner has finished a cleaning run?

The dashboard gives you a perfect overview. You can easily check which robots are cleaning at the moment and which ones are ready for their next task.

Will I need technical support to create the first map?

No. Once the autonomous robot vacuum cleaner is connected, you specify the location where the Nexaro NR 1500 is to be used and then simply click on the “Create map” button. The Nexaro NR 1500 explores the area entirely independently and creates the map. It does need a bit of advance assistance, though. First, make sure that the areas to be mapped are accessible. Also, use magnetic strips to mark off stairs and falling edges, and to delineate other areas that aren’t to be mapped. You can find more information on creating your first map in our How-to-Video.

Can I create a route for the autonomous robot vacuum cleaner to follow?

The Nexaro NR 1500 is designed to work without help and without complicated setup processes. As soon as you start it—via the schedule, in the Nexaro HUB, or by pushing a button on the device itself—the robot independently plans the cleaning route.

Is it possible to generate a schedule for cleaning?

Yes. The scheduling function allows you to manage cleaning behavior with complete flexibility. You can designate cleaning zones and define different cleaning modes by zone. You can select which zones are to be cleaned in a given run. And you can set not just the start time, but also the end time if you want to make sure that the autonomous robot vacuum cleaner stops working at a certain time. You can find more information on creating schedules in our How-to-Video.

What is the customer area in the Nexaro HUB used for?

Under the “Customers” tab, you can define the location where your autonomous robot vacuum cleaners are to be used for cleaning on your customers’ premises. You can structure the location in four levels: customer name, building name, floor name, and cleaning area name. You can find further information on creating a customer structure in our How-to-Video.

Can anyone with a Nexaro HUB user account start any autonomous robot vacuum cleaner on the system at any time?

No. Your employees who are given access to the Nexaro HUB can only configure and control robots that are assigned to them. In this way, we ensure that sensitive data may only be viewed by those authorized to do so. In other words, each employee is provided with exactly the information they need to carry out their work.

Can Nexaro access my Nexaro HUB account information?

Nexaro accords great importance to the issue of data security and our solution is fully GDPR-compliant.

Do I have to repeat the entire setup of the autonomous robot vacuum cleaner if it fails and I have to replace it?

No. You can replace an autonomous robot vacuum cleaner and the entire configuration as set up in the HUB will be retained.

What is the purpose of the cleaning zones?

The cleaning mode and cleaning interval can be set separately for each defined cleaning zone. The cleaning itself is then carried out according to the schedule but can also be triggered manually. You can find more information on creating cleaning zones in our How-to-Video.

How can I add an autonomous robot vacuum cleaner to the customer account in the Nexaro HUB?

To do this, the user must open the “Robot” tab and click on “Add robot.” There are then two possibilities to choose from: “Add and connect” or “Add to inventory.” If the autonomous robot vacuum cleaner is physically on-site and is to be connected to the Nexaro HUB, the “Add and connect” option must be selected. Once the robot has been successfully linked to the HUB account, it can be assigned to a cleaning area and used for cleaning. If “Add to inventory” is selected, the robot is registered in the inventory list but can’t be used for cleaning. You can find more information on managing robots in our How-to-Video.

What do the different status indications in the robot list mean?

There are three status indications: “Ready to use,” “In operation,” and “In inventory.” An autonomous robot vacuum cleaner is ready to use if it has been successfully linked to the Nexaro HUB account but hasn’t yet been assigned to a cleaning area. This state is indicated by the color yellow. The robot can then be added to a cleaning area, which will automatically cause its status to be changed to “In operation.” The corresponding color green indicates that the robot can now be used for cleaning. If a robot has been added to the HUB account via the “Add to inventory” button, it will appear in gray with the indication “In inventory.” In this status, a robot can only be used for cleaning if it is linked to the HUB via the connect button and assigned to a cleaning area.

How can I remove an autonomous robot vacuum cleaner from the Nexaro HUB account?

If you are accorded the Admin role, you can delete an autonomous robot vacuum cleaner. Open the “Robot” tab and navigate to the robot in question. Click on the “Edit” button and then on “Delete.” The robot is then completely removed from the system—including all associated data, such as maps and schedules.

How can I see which autonomous robot vacuum cleaner is being used where?

Open the “Robot” tab and navigate to the device in question. Note that only robots in the “In operation” state are assigned to a cleaning area. Under “Location,” you can see where the robot is being used.

I can see the autonomous robot vacuum cleaner in the robot list—so why can’t I start it or open the corresponding cleaning area?

An autonomous robot vacuum cleaner can only be used by the personnel to whom it has been assigned. Open the “Robot” tab and navigate to the device in question. Here you can see who is responsible for this robot and who may operate it. If you want access to a robot you have chosen, contact the listed person(s) and request to be included among the responsible personnel.

How can I assign my personnel to an autonomous robot vacuum cleaner and to a customer?

The user’s area of responsibility can be defined in accordance with the employee’s user role—Cleaning Staff, Supervisor, or Manager. Managers can be allocated to specific customers and thus access all robots that are deployed on those customers’ premises. A Manager can additionally assign a responsible Supervisor and a Cleaning Staff to the customer’s buildings. Supervisors can be assigned to particular buildings and thus access all robots that are used in these buildings. Responsible cleaning personnel may also be assigned to these buildings. To add responsible personnel, the Manager or the Supervisors must navigate to the customer’s area and click on “Manage” under the item “Responsible employees”.

How can I generate a cleaning report?

To do this, open the “Reports” tab. Select “Create cleaning report,” the time period, and the customer for whom you want to generate the report. The report will then be sent to you by email within a few minutes.

How can I quickly find the autonomous robot vacuum cleaner in the cleaning area if it isn’t at the charging station?

Navigate to the autonomous robot vacuum cleaner’s cleaning area and click on the “Play sound” button. The robot will then send an acoustic signal which allows you to locate it quickly. Alternatively, the last known position of the robot on the map can be seen under “Cleaning results”.

How can I record a new map for the cleaning area?

Navigate to the desired cleaning area. If a map already exists and you want to perform a new mapping of the total area, you can start the mapping by clicking on the three dots under “Map.” You can find more information on creating your first map in our How-to-Video.

How can I use a map created during cleaning as the main map for defining zones?

Navigate to the corresponding cleaning area and select the desired map under “Cleaning results.” Adopt the selected cleaning map by clicking on “Select map as main map.” Then check the zones you have created and adjust them to the new map if necessary.

How can I view an autonomous robot vacuum cleaner’s error messages?

Error messages can be viewed under the “Robot” tab.

How can I see which persons are responsible for a particular autonomous robot vacuum cleaner?

Navigate to the desired robot under the “Robot” tab. You can see the responsible employees under “Responsible personnel”.

Will I be notified if an autonomous robot vacuum cleaner is removed from its site?

Our first Nexaro HUB version won’t have a function to inform users if an autonomous robot vacuum cleaner is removed from its location.

Can I create tasks for my cleaners and have these tasks added to the task list in the Nexaro HUB?

In our first version of the Nexaro HUB, it won’t be possible to additionally create tasks for your cleaning personnel. But please contact us should there be demand for this function.

Which languages will the Nexaro HUB be available in?

The Nexaro HUB is available in German, English, Dutch, French, Danish, Swedish and Finnish.

Can I use all maps from the cleaning results area as the main map?

A map can be used as the main map if 1. the robot started from the docking station when the map was created, and 2. the mapping or cleaning was not canceled due to a navigation error.

What do I have to do if the robot displays a Safe State message in Nexaro HUB?

Due to its commercial approval, the NR 1500 has mechanisms for detecting safety-critical situations. The corresponding messages in the Nexaro HUB are divided into the following three categories. If a safety-critical situation is detected, a Safe State 2 message is generated. Safe State 2: With a Safe State 2, the user must confirm that the safety-critical situation has been eliminated by pressing the start-stop button. Example: If a falling edge is detected during cleaning, the robot shows a State 2 in the Nexaro HUB. In this case, the user can remove the robot from the falling edge, secure the falling edge, for example with magnetic strips, and start the robot up again at the push of a button. Safe State 3: A Safe State 3 requires the user to return the robot to the docking station. If a new cleaning process is started, the robot independently checks its functionality and if the check is successful, Safe State 3 is reset.

CAN I EXPAND A MAP WITHOUT STARTING FROM SCRATCH?

A map may be expanded without having to create a new map. The autonomous robot vacuum cleaner updates its map during every run. Minor changes are recognized and taken into account. Once a run has been completed, the updated map can be used as a new reference for cleaning. No-go zones and cleaning areas will be updated. Our tip: before cleaning, make sure that the robot is able to reach all desired areas and the path is free of obstacles. You can find out more here.

WELCHE AUFGABEN UND RECHTE HAT EIN ADMIN IM NEXARO HUB?

Admin - Die Rolle mit den umfassendsten Rechten im Nexaro HUB. Admins sind die zentralen Manager und Hauptnutzer des Nexaro HUB. Der erste Admin wird automatisch durch die Person festgelegt, die das Unternehmenskonto erstellt. Weitere Admins können jederzeit hinzugefügt werden. Ein Nexaro HUB Unternehmenskonto muss mindestens einen Admin haben.

Zugriffsrechte: Vollständiger Zugriff auf alle Inhalte im Nexaro HUB. Verwaltung: Verwaltung weiterer Admins und deren Berechtigungen. Kontoverwaltung: Ein Admin kann das Nexaro HUB Unternehmenskonto deaktivieren, was alle Inhalte und Benutzer unwiderruflich löscht.

Is there a list of consumables?

The three most important consumables are the main brush, the filter, and the side brush.

How often do the wearing parts need to be replaced? Once a year, for example?

This depends in particular on the frequency of use and the nature of the surfaces to be cleaned. On average, we anticipate that the filter and the main brush will require changing once, and the side brush four times, each year. The rollers can be expected to need replacement every two years, and the wheels every four years.

How is the dust container emptied?

There are two ways to empty the dust container: vacuum it out while it is in place, or remove it from the robot and empty it. For a detailed description, please refer to the operating instructions—or watch the corresponding How-to-Video.

How often do I have to empty the dust container?

The interval for emptying the dust container depends on various parameters such as the cleaning plan, the area to be cleaned, and the facility. In an average office environment, emptying the dust container once a week is more than sufficient.

Where are the consumables and accessories for the Nexaro NR 1500 available?

The consumables and accessories can be purchased in the shop on the website, via distributors and wholesalers, or through our colleagues in key account management.

Can the Nexaro NR 1500 be cleaned? How, and how often? Can tools and liquids be used?

The Nexaro NR 1500 can be cleaned with commercially available cleaning agents and chemicals. Cleaning should be carried out according to the instructions in the manual and at the specified cleaning intervals.

Which parts can be replaced without the need to call in a technician?

The main brush, side brush, filter, rollers, batteries, and wheels can all be replaced by your trained personnel. Internal components and electronics (sensors, harnesses, PCBs) must be replaced by the Nexaro repair service. You can find more information on cleaning and changing the brushes in our How-to-Video.

Can I buy a spare docking station and how much does it cost?

Yes. Please visit our online store LINK. (Note: not yet available)

How long are the delivery times?

This depends on the destination: about 3 to 4 days within Germany, and longer in other EU countries. Express shipping is also possible in selected markets. You will find detailed information here.

Is shipment tracking possible?

Shipment tracking is normally available, but depends on the provider. You will find detailed information here.

Is there an express shipping option?

Yes, for most destinations – but at an extra charge. You will find detailed information here.

Who do I contact if the Nexaro NR 1500 isn’t working?

To ensure that repairs are carried out as quickly and smoothly as possible, please contact our customer and repair service at +49 202 564 7979 (Monday to Friday, 8:00 a.m. to 5:00 p.m.) or send an email to info@nexaro.com.

Who will help me if a part of the Nexaro NR 1500 is damaged in delivery or missing?

Should such a case arise, please call +49 202 564 7979 (Monday to Friday, 8:00 a.m. to 5:00 p.m.) or send us an email at info@nexaro.com. Our customer and repair service will be happy to assist you.

How long do repairs take?

This is difficult to say, as it depends on the type of repairs needed and the parts to be replaced. We always make every effort to get your Nexaro NR 1500 ready for use as quickly as possible.

Will I get a spare device while my Nexaro NR 1500 is being repaired?

Unfortunately, we can’t offer a general answer to this. Please contact our customer and repair service, available from 9:00 a.m. to 5:00 p.m. from Monday to Friday, by calling +49 202 564 7979 or sending us an email at info@nexaro.com. We will be happy to help you.

Where are the repair centers located?

We repair the equipment at a central repair site in Germany.

How can I dispose of batteries, fragrance chip, packaging material, used filters, and, if necessary, the autonomous robot vacuum cleaner itself?

Please always observe your local laws! In general, used fragrance chip and filters can be disposed of as residual waste. If the packaging contains plastic elements, please dispose of these separately from the elements made of cardboard. Take empty batteries to a battery collection point as they, like the robot itself, must not be disposed of via household waste. Waste electrical and electronic equipment must be collected separately and taken to an approved collection or disposal point, for example a municipal collection facility.

Does the Nexaro NR 1500 come with a warranty?

We grant a statutory warranty of 12 months.

Can an additional warranty package be ordered?

We don’t yet offer this.

Is it possible to see the Nexaro NR 1500 live in action?

You can take part in our webinars on our Nexaro NR 1500 or Nexaro HUB products online at any time. Alternatively, you can also contact one of our dealers in your area. You can find them at https://nexaro.com/en/pages/distributors. It is possible to receive a limited but dedicated product demonstration from our key account sales team. Please contact our customer service on +49 202 564 7979 (Monday to Friday from 9:00 to 17:00) or write to us at info@nexaro.com with the appropriate subject; we will get back to you as quickly as possible.

How much does the Nexaro NR 1500 cost?

You can find out the prices for our Nexaro NR 1500 and the Nexaro bundle offering, including the Nexaro HUB Pro.Multi license, here.

How much does the Nexaro NR 1700 cost?

The prices for our Nexaro NR 1700 can be found here.

Which license option is the right one for me?

Companies with commercial premises that don’t require more than one autonomous robot vacuum cleaner will get exactly what they need with the Pro.Single license. Those requiring two or more units will benefit from the Pro.Multi license, which provides access to the innovative features that reveal the true strength of the Nexaro HUB. For more information, please click here.

How can I purchase the Nexaro NR 1500?

You can purchase our autonomous robot vacuum cleaner through selected wholesalers, our key account sales team and our own online store.

In which countries are the Nexaro vacuum robots available?

For the market launch, we are focusing on Germany, the Netherlands, Sweden, Finland, Denmark, Belgium, Luxembourg, and Austria. The introduction of our autonomous robot vacuum cleaner is being planned for other markets as well, however, so that it can be made available to many more customers as soon as possible.

What will the payment options be?

We will offer the most important and common payment options for each distribution channel.

Is it possible to obtain financing for the Nexaro NR 1500?

While we are currently reviewing this issue, we can’t offer you detailed or definitive information at this stage. As soon as we have firm information, this will be communicated through all channels. And to make absolutely sure you don’t miss this, we invite you to subscribe to our newsletter.

Can the Nexaro NR 1500 & NR 1700 be purchased for private use?

No. The device is intended for commercial use only. Similarly, our shop on the website is only aimed at businesses according to Section 14 of the German Civil Code (Bürgerliches Gesetzbuch, or BGB)—that is, natural persons or corporate entities or partnerships with legal capacity, who/which in concluding a legal transaction are acting in the context of their commercial or independent professional activity. We don’t enter into contracts with consumers in the sense of Section 13 of the BGB.

Why am I being told that I have to pay €9.90 per month for the Pro.Multi license despite having purchased a bundle?

For the first 36 months, there are no fees for the first and all subsequent robots purchased as a bundle, even if these are displayed during the registration process.

CAN THE NEXARO NR 1500 BE LEASED?

In addition to being able to make a one-off payment, there is also the attractive option of leasing through our partner akf bank robotikfinanz. We currently only offer leasing in Germany. Further information can be found here. If you are interested in leasing outside of Germany, please feel free to contact us, as we will expand our offering as quickly as possible. Please contact our Customer Service team.

How does Nexaro handle customer data?

The protection of personal data is an important concern to us. We implement corresponding measures to the very highest standards. This includes the fact that our servers are located in Europe. For more information on the confidentially with which we treat your data, please read our data privacy policy.

What data does Nexaro collect on its customers?

You can find more information about this in our data privacy policy.

My company no longer wishes to be contacted by Nexaro. What should I do?

You can easily unsubscribe from the Nexaro newsletter yourself. Simply click on the “Unsubscribe” button at the end of the newsletter. In all other cases, please contact our customer service.

How and where is my company’s data backed up?

The privacy of your data is very important to us—which is why we back up your data exclusively on servers located in Europe. You can learn more about this by reading our data privacy policy.

Is my company’s information safe with Nexaro, or will it be passed on to third parties?

As a basic principle, we don’t pass on any data to third parties. However, should this be necessary—for the purpose of payment processing, for example—we will inform you of this immediately, in a fair and transparent way. You will find more information about this in our data privacy policy.

Where is the data collected (e.g. the floor plans of the buildings) by the robot and its sensors sent?

Our software is AWS-based and our servers are located in Europe.

How is Nexaro HUB data protected against loss?

Nexaro HUB ensures rigorous data protection through daily backups. In the event of unexpected data loss, our system is designed to recover data immediately to ensure minimal disruption and preserve the integrity of your information.

Do you work exclusively with sustainable and legally compliant suppliers?

Nexaro works closely with long-standing suppliers and strictly observes the German Supply Chain Due Diligence Act.

Where do the materials for the Nexaro NR 1500 come from?

The materials for our autonomous robot vacuum cleaner are mostly sourced in Europe and Asia, from sustainable suppliers with whom we have been working for years.

What packaging materials do you use?

Wherever possible, we use sustainable packaging materials, work with natural materials, and conserve resources. This is why, for example, we print as little on our boxes as possible. At the same time, we make sure that our products reach you safely.

Are your shipping practices CO2-neutral?

We work with various shipping service providers, depending on the destination address, size, and weight of the shipment. We ensure that our shipping is as CO2-neutral as possible, and we are working continuously to further reduce our carbon footprint in this area.