Support

EVERY REVOLUTION RAISES QUESTIONS. AND WE ANSWER.

In addition to easy-to-understand how-to videos, detailed FAQs and our practical guide, we also offer support on the phone or by e-mail. Our service staff are at your disposal Monday to Friday from 8 a.m. to 5 p.m.
Call anytime on (Tel.: +49 202 564 7979)
Send an e-mail to info@nexaro.com

FAQs for all those who want to know exactly.

The good is the enemy of the better: We at Nexaro work according to this maxim – whether on our cobotics solutions or on our FAQs. So if you don't get the answer you need here, please email your question to info@nexaro.com – and we'll change that!

To the FAQ

INSTEAD OF CRYPTIC INSTRUCTIONS: CLEAR EXPLAINER VIDEOS.

Our how-to videos will help you configure, set up, operate and maintain the Nexaro NR 1500. You will also receive valuable tips for managing team members and your robot vacuum cleaners in the Nexaro HUB – and many more will follow.

To the how-to videos

For effective use: our practical guides

The Nexaro NR 1500 must be adapted to its environment—and the environment to the Nexaro NR 1500. How to use our robot vacuum cleaner in different environments.

To the practical guide

Downloads

Operating instructions

The original operating instructions for our Nexaro robot vacuum cleaners.

Download (NR 1500)

Download (NR 1700)

Software version 1.3.31

The latest software version for the Nexaro NR 1500 & NR 1700 incl. quick guide.

Download

Declaration of conformity

The EU Declaration of Conformity for our robot vacuum cleaner for commercial use.

Download (Nexaro NR 1500)

Download (Nexaro NR 1700)

"Bring me home" print templates

Increase acceptance and robustness with our print templates for stickers and posters.

Download