Warranty Conditions

The following warranty conditions determine the requirements and scope of the Nexaro warranty. The buyer's statutory rights in the event of defects are not affected by this. The buyer can make use of this free of charge, without prejudice to the warranty. In addition, Nexaro provides end customers with a warranty for Nexaro devices in accordance with the following conditions:

1 General

In accordance with these warranty conditions, the guarantor is Nexaro GmbH, Mühlenweg 17-37, 42270 Wuppertal (hereinafter also referred to as "Nexaro").
Warranty holders are exclusively buyers of Nexaro cleaning robots (hereinafter referred to as "devices") who have purchased a new device from Nexaro or from a Nexaro-authorized dealer within the European Union or the European Economic Area, including the United Kingdom and Switzerland for their own use (no resale).
The buyer's statutory warranty rights are neither affected nor restricted by this warranty.

2 Warranty, Warranty Period

When purchasing new Nexaro devices, Nexaro grants the warranty holder a manufacturer's warranty in accordance with these warranty conditions, provided that the device does not have any material, software or manufacturing defects at the time of being handed over to the warranty holder
The warranty is valid for a period of 12 months from the date on the invoice. The warranty period will not be extended for the duration of the provision of services under the warranty. Warranty services do not result in a suspension or a restart of the warranty period.
The warranty is not transferable to other devices. In the event of the device being resold to a third party, the future owner of the device may also make use of the original warranty

3 Requirements and Exclusions

Claims under this warranty shall not apply if

a defect in the device is a result of use or natural wear and tear;
the device has evidence of accidents, improper use, improper handling or maintenance, modifications to the hardware or software or repairs or other interventions by third parties not authorized by Nexaro;
unauthorized spare parts have been used on the Nexaro device or unauthorized accessories have been added;
the device serial number has been removed or defaced;
the device has been moved outside the European Union or the European Economic Area, including the United Kingdom and Switzerland, without the prior consent of Nexaro
the device has been introduced into the European Union or European Economic Area market, including the United Kingdom and Switzerland, without the prior consent of Nexaro.

4 Asserting Warranty Claims

Warranty claims must be made to Nexaro within the warranty period.
The warranty holder must prove the validity of the warranty to Nexaro by submitting an invoice including the invoice date and serial number.
To assert warranty claims, Nexaro has set up a corresponding service dialog at forms.nexaro.com/guarantee-de. The use of the online service is not a prerequisite for the approval of a warranty claim.

5 Services Offered in the Event of a Warranty Claim

In the event of a warranty claim, Nexaro will remedy the defect by repairing or replacing the parts in question or by supplying a replacement device. Nexaro reserves the right to choose the type of reparation. A replacement device may also be include a used device of the same design. Replaced parts or devices become the property of Nexaro.
In the event of a warranty claim, the warranty holder must send the device to Nexaro. Nexaro shall bear the costs of sending and returning the product within the geographical scope of the warranty, provided that the warranty holder uses the shipping provider specified and named by Nexaro for sending the product and the return label provided. If the warranty holder incurs costs as a result of deviating from these specifications, Nexaro shall not be held liable.
The warranty holder is not entitled to any additional or other claims than those mentioned above under this warranty.

6 Obligation to Present Arguments and Burden of Proof

The burden of presentation and proof regarding the existence of a warranty case lies with the warranty holder. It is not presumed that defects occurring during the warranty period already existed at the time of transfer of risk or during the entire duration of the previous warranty.

7 Applicable Law; Place of Jurisdiction

These warranty conditions are subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
If the warranty holder is a merchant, a legal entity under public law or a special fund under public law, the place of performance and jurisdiction for all disputes arising from the warranty relationship is Nexaro's registered office. This also applies in the event that the warranty holder, as an entrepreneur, does not have a general place of jurisdiction in Germany. However, Nexaro is also entitled to sue the warranty holder at their place of business.

As of: May 2024